4C.4 The institution uses information on student retention, persistence, and completion of programs to improve its persistence and completion rates as warranted.
Student Services Survey (yearly), exit and alumni survey and informal surveys of student satisfaction has provided data to inform improvements in student services and programs to retain students.
The Enrollment Management and Retention Committee review the information to address deficiencies in the persistence and completion rates as warranted.
Assessment plans guide the Schools in selecting appropriate learning resources and technologies to enhance student learning. Additionally, the President’s Office and Student Services have developed satisfaction evaluations which provide useful indicators of institutional commitment to student learning. Miller College utilizes an anonymous Student Course Evaluation form as a tool to discover students’ views regarding the usefulness and effectiveness of learning resources. Students are strongly encouraged to complete this form as an exit interview from each course. The Student Course Evaluation form measures student’s perceptions of teaching effectiveness, course material, relevancy of the course, instructor knowledge and performance, and usage of resources and technologies. The evaluation is disseminated via Blackboard™. Data is compiled into individual reports for distribution to instructors and administrators after grades have been submitted for each course. This information assists faculty in improving teaching and is considered in faculty performance reviews. It also provides useful assessment information regarding student perceptions regarding their learning.
The Student Services Annual Survey questions students about customer services, financial aid services, processes in the Student Services department and advising. The results of the survey are used during the strategic planning process to determine the priorities for the next fiscal year in regard to requests for funding, staffing, the purchase of equipment and technology enhancements.
Concerning retention and persistence of students with special needs; Miller College is committed to providing quality education in a student-centered environment. To meet the educational needs of a diverse student population, Miller College permits students to complete their educational programs in a variety of formats. These objectives are articulated in the Student Handbook and each course syllabus and adhere to the guidelines outlined in the Equal Opportunity and American with Disabilities Act (ADA). Miller College continues to make accommodations for students’ needs through a process created in compliance with ADA. When necessary, special service providers are engaged to assist students with specific learning needs. Upon receipt of a request for accommodations, the ADA committee members (Dean of Student Services, Director of Administrative Services, and Dean of the School) meet with the student and determine if more information is needed. When all pertinent information has been collected and the request is granted, a letter defining the accommodation is sent to the student. The affected faculty receives a form informing them of the required accommodations for the student.
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